Overview

URBANNEST is committed to ensuring your satisfaction with any merchandise you have purchased from us. If you are not satisfied with your purchase, you may be eligible for a refund or exchange under the terms of our refund policy.

Eligibility for Refund

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, such as perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Refund Process

To initiate a return, please contact us at [email protected] with your order number and reason for return. Our team will guide you through the process and provide you with the necessary return shipping information.

Processing Your Refund

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].